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Wednesday, October 16 • 9:00am - 9:50am
REL@GHL: Making Space to Innovate Using the Rapid Experiment Loop

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At the NC Government & Heritage Library, part of the State Library of North Carolina, a small group of staff is working to foster a culture of innovation and experimentation; we call ourselves Innovation Coaches. Using the Rapid Experiment Loop, a tool designed for use in the business environment, we developed training and protocols for conducting rapid experiments in the library, in an effort to improve services and processes via data-based decision making. Find out how we adapted this tool to work for us; achieved buy-in from staff to design and conduct their own experiments; and created a plan to coach teams through all aspects of the process, from inspiration to innovation.

avatar for Jennifer Hanft

Jennifer Hanft

Head, Content & Information Delivery, State Library of North Carolina
Library interests include: management & staff development, training & facilitation, reference & instruction, marketing & outreach.
avatar for Michelle Underhill

Michelle Underhill

Executive Director, Phoenix Landing Foundation
Librarian and library manager for 20 years, but now manage a non-profit.

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Wednesday October 16, 2019 9:00am - 9:50am EDT
Winston 1B