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Wednesday, October 16 • 2:30pm - 3:20pm
Libraries: Spaces to Teach and Troubleshoot Technology

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This interactive session focuses on the idea that technology support and teaching could become an integral dimension of reference and adult services work. The session starts with mini-talks of 10 minutes in which the three panelists each discuss their work related to this topic: Lenstra discusses results from a year-long community informatics study of tech support at adult services desks at three public libraries. House discusses building collaborations with campus Information Technology Services (ITS) such that ITS becomes embedded in every library space across the community college. Williams discusses the Library “Senior Geek Squad,” which exists to help older adults become familiar and comfortable with various types of technology and to become active users of their digital devices, with sessions both held at the library and off-site in the community.

The session will then transition into an interactive discussion of the perils and possibilities associated with bringing technology support and teaching into reference and adult services work. This session will prepare you to embed tech support and instruction into your library's reference and information services.

Moderators
JR

Julie Raynor

Readers' Services Supervisor, High Point Public Library

Speakers
avatar for Noah Lenstra

Noah Lenstra

Associate Professor, Library and Information Studies (LIS) Department, University of North Carolina-Greensboro
MH

Martin House

Assistant Director for Public Services, Central Piedmont Community College
JW

Joselyn Williams

Library Associate, Cumberland County Public Library

Sponsors & Sections

Wednesday October 16, 2019 2:30pm - 3:20pm
Winston 3A

Attendees (2)