NCLA 2019 has ended
NCLA is Volunteer Driven - Click here to VOLUNTEER!

Code of Conduct: 
The North Carolina Library Association (NCLA) values everyone’s attendance at our events. We strive to provide a welcoming, safe, and supportive environment where participants may learn, network and share information with colleagues in an atmosphere of mutual respect. To that end, we request that attendees abide by the ALA Statement of Appropriate Conduct at our biennial conference and other association sponsored events. If you experience or witness something that you feel is in violation of this code of conduct, please contact Mike Crumpton at 919-271-6812 or Lorrie Russell at 336-307-0930. If you wish to report something anonymously, please use this form.

Not sure where your session is located? Get a map of the convention center complex.
Back To Schedule
Thursday, October 17 • 9:00am - 9:50am
What’s next? The Future of Service at UNCW Randall Library

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
How will services be delivered in a renovated & expanded library? Is the sky the limit or does our current reality ground us?

These are the key questions facing staff at Randall Library at the University of North Carolina Wilmington in the Fall of 2018. To attempt to address these questions, library leadership organized cross-departmental teams to investigate potential service models for the desk and share back their findings with the entire library. At the same time, library staff engaged in a series of visioning exercises with Brightspot Strategy to further define the user experience in the library and potential service models. This presentation will explore the findings from both these efforts as well as the successes and failures along the way.

avatar for Nicole Tekulve

Nicole Tekulve

Associate Director Library User Experience for Access and Spaces, Randall Library, University of North Carolina Wilmington


Tammy Ivins

Online & Distance Education Librarian, Randall Library, University of North Carolina Wilmington

Von Yeager

Student Success Librarian, Randall Library, University of North Carolina Wilmington
avatar for Lisa Coats

Lisa Coats

Humanities Librarian, UNC Wilmington
I am the Humanities Librarian at UNCW's Randall Library, liaison to Creative Writing, English, Film Studies, Philosophy & Religion, World Languages & Cultures, and Women and Gender Studies.

Sponsors & Sections

Thursday October 17, 2019 9:00am - 9:50am EDT
Salem 3B