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Thursday, October 17 • 9:00am - 9:50am
What’s next? The Future of Service at UNCW Randall Library

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How will services be delivered in a renovated & expanded library? Is the sky the limit or does our current reality ground us?

These are the key questions facing staff at Randall Library at the University of North Carolina Wilmington in the Fall of 2018. To attempt to address these questions, library leadership organized cross-departmental teams to investigate potential service models for the desk and share back their findings with the entire library. At the same time, library staff engaged in a series of visioning exercises with Brightspot Strategy to further define the user experience in the library and potential service models. This presentation will explore the findings from both these efforts as well as the successes and failures along the way.

Moderators
avatar for Nicole Tekulve

Nicole Tekulve

Associate Director Library User Experience for Access and Spaces, Randall Library, University of North Carolina Wilmington

Speakers
TI

Tammy Ivins

Online & Distance Education Librarian, Randall Library, University of North Carolina Wilmington
VY

Von Yeager

Student Success Librarian, Randall Library, University of North Carolina Wilmington
avatar for Lisa Coats

Lisa Coats

Humanities Librarian, UNC Wilmington
I am the Humanities Librarian at UNCW's Randall Library, liaison to Creative Writing, English, Film Studies, Philosophy & Religion, World Languages & Cultures, and Women and Gender Studies.

Sponsors & Sections


Thursday October 17, 2019 9:00am - 9:50am EDT
Salem 3B