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Thursday, October 17 • 1:30pm - 2:20pm
One Service Desk: The Trend Towards Changing Traditional Service

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Panel Discussion with Library Directors who have eliminated or combined traditional circulation and reference service desks.   Participants will describe the decisions leading up to the change as well as the challenges they faced in implementation.  Resulting customer service impact will be explored and share.


Marian Lytle

Library Director, Mooresville Public Library


Suzanne White

Director, Catawba Public Libraries

Susan Brown

Director, Chapel Hill Public Library

Jim Blanton

Director, Buncombe County Public Libraries

Rishara Finsel

Director, Polk County Public Libraries

Sponsors & Sections

Thursday October 17, 2019 1:30pm - 2:20pm EDT
Winston 3B