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The North Carolina Library Association (NCLA) values everyone’s attendance at our events. We strive to provide a welcoming, safe, and supportive environment where participants may learn, network and share information with colleagues in an atmosphere of mutual respect. To that end, we request that attendees abide by the ALA Statement of Appropriate Conduct at our biennial conference and other association sponsored events. If you experience or witness something that you feel is in violation of this code of conduct, please contact Mike Crumpton at 919-271-6812 or Lorrie Russell at 336-307-0930. If you wish to report something anonymously, please use this form.

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Thursday, October 17 • 1:30pm - 2:20pm
One Service Desk: The Trend Towards Changing Traditional Service

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Panel Discussion with Library Directors who have eliminated or combined traditional circulation and reference service desks.   Participants will describe the decisions leading up to the change as well as the challenges they faced in implementation.  Resulting customer service impact will be explored and share.

Moderators
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Marian Lytle

Library Director, Mooresville Public Library

Speakers
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Suzanne White

Director, Catawba Public Libraries
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Susan Brown

Director, Chapel Hill Public Library
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Jim Blanton

Director, Buncombe County Public Libraries
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Rishara Finsel

Director, Polk County Public Libraries

Sponsors & Sections

Thursday October 17, 2019 1:30pm - 2:20pm EDT
Winston 3B