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Friday, October 18 • 9:30am - 10:20am
A Space to Be Heard: Designing an Engaging User Feedback Station

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User experience (UX) in libraries isn’t just about websites. In a world inundated with requests to share feedback via online surveys, your library users may be more receptive to sharing their thoughts offline, at a time and place convenient for them. Lander University’s Jackson Library had a traditional suggestion box at the front service desk that had been receiving almost no input. In November 2018, a redesigned feedback station was installed in the printing station, including a bulletin board with public replies posted to all question/comment forms received, and open-ended whiteboard prompts. Since then, the library’s users have shared hundreds of question/comment forms and whiteboard responses. How to install and manage a feedback station, challenges encountered, and actions taken in response to user feedback will be discussed.

Speakers
avatar for Jean Thrift

Jean Thrift

User Experience (UX) Librarian, Lander University



Friday October 18, 2019 9:30am - 10:20am EDT
Salem 3A